Standard agreements and compliance

Managing your Premium Services

To help you understand and manage your use of Premium services please download the brochure below.

Download Premium Services brochure.

Changes to our Standard Form of Agreement

To ensure that our contract terms remain fair and consistent with the new Trade Practices Amendment (Australian Consumer Law), we have updated our Standard Form of Agreement (SFOA) which forms your Agreement with us.

Both the current and revised Standard Form of Agreement (full and summary) are available below for comparison until 1st September when the revised version becomes active. This notification is also included in the 'In the news' section on all customer invoices issued in August.

For more information on your rights in relation to this change please refer to Clause 2.6 of our Standard Form of Agreement. If you would like to discuss the changes or request a copy of the Standard Form of Agreement please contact us.

Current Standard Form of Agreement (valid until 31st August 2010)

• SFOA Summary pre Sept 2010 (PDF 53.16kb)
• SFOA Complete pre Sept 2010 (PDF 186.37kb)

Revised Standard Form of Agreement (full and summary) are available in the links below.

Service

Suncoast Community Telco does not offer Priority Assistance Services.
SFOA Summary Section 4 Services, Priority Assistance for Life Threatening Medical conditions (ACIF C609:2007) section 4.10.7

Standard Form of Agreement (revised as of 1st Sept 2010) and policy documents

In accordance with statutory and regulatory compliance regimes, please find below links to Suncoast Community Telco's Standard Form of Agreement (SFOA) documents, Acceptable Use policies, Schedule of Charges, Standard Policies, and links to the Customer Service Guarantee.